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One field representative services five customers for a computer manufacturer. Customers request assistance at an average (Poisson-distributed) rate of once every four working days. The field repre- sentative can handle an average (Poisson-distributed) of one call per day.
Determine:
a. The expected number of customers waiting.
b. The average length of time customers must wait from the initial request for service until the service has been completed.
c. The percentage of time the service rep will be idle.
d. By how much would your answer to part a be reduced if a second field rep were added?
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Additionally, the code of ethics for a professional service organization is a major component of what defines a profession. Human Resource Management and Project Management both have well-established professional service organizations. They are as ..
A small rural county has experienced unprecedented growth over the past 6 years, and as a result, the local school district built the new 500-student North Park Elementary School.
The manager of Haines Company observes that the morale of employees in her company is low. She thinks that if their working conditions are improved, pay scales raised, and the vacation benefits made attractive, the morale will be boosted. List and la..
In one paragraph supported by your text and other research, determine which of the three solutions to consumer privacy issues listed in consumer self-help, industry self-regulation, and privacy legislation
Suppose that the exchange rate adjusts so that interest-rate parity holds. suppose also that the interest rate on a one-year German bond is 7% and the interest rate on a one-year U.S. bond is 4%.
Discuss the significance and value of the organizations and these web sites to the profession of packaging and to students taking a packaging course but not wanting to become packaging professionals. What resources from these websites may be usefu..
1 trust has been identified as a very important attribute for leaders who are initiating quality improvement efforts.
it takes two hours to refill the container also return it to the bathtub. Illustrate what happens to the system over time.
How could Trompenaar's universalism-particularism dimension be helpful in sorting out confusion in the international division over ethical behavior?
Discuss the importance of work packages to support the creation and use of the WBS. Examine how to establish a cost and schedule performance measurement baseline.
A farmer in Lowa owns 45 acres of land. He is going to plant each acre with wheat or corn. It clearly indicates how the derived value has been reached.
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