Determine the current annual cost for hiring and training

Reference no: EM131800306

A call center employs 1,128 agents. Every month 47 employees leave the company and 47 new employees are hired.

a. How long on average does an agent work for this call center?

Average working time_______months

Suppose the cost of hiring and training a new agent is $940. The manager of this call center believes that increasing agents' salaries would keep them working longer at the company. The manager wants to increase the average time that an agent works for the call center to 48 months, or four years.

b-1. Given the current average working time for agents at this call center, determine the current annual cost for hiring and training.

Current annual cost________$

b-2. Assuming the average time that an agent works for the call center is increased to 24 months, determine the new annual cost for hiring and training.

New annual cost ________$

b-3. If the time an agent works for the call center is increased to 24 months on average, how much could the company save on hiring and training costs over a year?

Annual saving_________$

Reference no: EM131800306

Questions Cloud

Speaking of the importance of money : Are these concepts the same or different? Please justify your response by relating them to a current business trend or topic.

Discuss the local hawaiian real estate market : About the local Hawaiian real estate market and to discuss property prices

Human resource issues or policies in the foreseeable future : Canadian bioMedical Instruments Ltd. Canadian Bio-Medical Instruments Ltd., founded 10 years ago, manufactures a variety of medical instruments.

How many should you order each semester : How many should you order each semester? (Round your intermediate calculations to 2 decimal places and final answer to the nearest whole number.)

Determine the current annual cost for hiring and training : Given the current average working time for agents at this call center, determine the current annual cost for hiring and training.

Business ideas and plan : Career Planning When you start a business, you need to be able to sell yourself as well as your business ideas and plan.

Complete the statement of changes in retained earnings : Complete the statement of changes in retained earnings for the year ended December

Prepare a proposed schedule of liquidation : Required: Prepare a proposed schedule of liquidation, showing how cash could be safely distributed to the partners at this time

Determine the fixed manufacturing overhead rate : Determine the fixed manufacturing overhead rate under absorption costing. Hint: I am asking for the predetermined overhead rate per unit.

User Account

All Pages