Determine the channel and medium for negative message

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Reference no: EM131738535

1. During which step of the planning process should you determine the channel and medium for a negative message?

A) Writing

B) Sending

C) Completing

D) Evaluating

E) Planning

2. Use the ________ when you must deliver bad news, if your audience has an emotional investment in the situation.

A) blended approach

B) discretionary approach

C) direct approach

D) indirect approach

Reference no: EM131738535

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