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Determine the challenges faced by the help desk at bankusa

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Reference no: EM131978659

"BankUSA" Please respond to the following:

  • From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
  • Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

Reference no: EM131978659

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