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Determine the challenges faced by the help desk

Assignment Help Operation Management
Reference no: EM132399321

"Bank USA" Please respond to the following:

From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.

Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

Reference no: EM132399321

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