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Determine the challenges faced by help desk

Assignment Help Operation Management
Reference no: EM132854376

"BankUSA" Please respond to the following:

From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.

Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

Reference no: EM132854376

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