Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Winter Park Hotel
Donna Shader, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during the peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Ms. Shader is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under plan 1, noncorporate guests would choose any of the remaining four lines. The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require sufficient lobby space for what could be a substantial queue. The use of an automatic teller machine (ATM) for checkins is the basis of the third proposal. This ATM would provide approximately the same service rate as would a clerk. Given that initial use of this technology might be minimal, Shader estimated that 20% of customers, primarily frequent guests, would be willing to use the machines. (This might be a conservative estimate if the guests perceive direct benefits from using the ATM, as bank customers do. Citibank reports that some 95% of its Manhattan customers use its ATMs.) Ms. Shader would set up a single queue for customers who prefer human check-in clerks. This queue would be served by the five clerks, although Shader is hopeful that the machine will allow a reduction to four. Discussion Questions
1. Determine the average amount of time that a guest spends checking in. How would this change under each of the stated options?
2. Which option do you recommend?
The SDLC Task Force was composed of four subgroups. Which one of the following subgroups recommended that IT centers and software assurance groups
A College professor told her students, The purpose of a management course is to teach students about management, not to teach them to be managers.
Identify items that need particular attention during receiving process for restaurants. Specify guidelines for receiving these items, with explanations if any.
It has a fixed and limited capacity. How could you use the supply and demand model to illustrate pricing of tickets for this stadium?
The product will be good for three years, at which time I will discontinue the business.If my discount rate is 12%, what is the present value
Create a six- to eight-page corporate policy to foster creative thinking in a real-world organization. Clearly identify the organization and target audience.
First, please research the following types of ethical theory: consequentialism, deontology, relativism, virtue ethics, and justice. Next, choose two philosophers' original texts to examine in detail.
In the last few years we have seen many examples of the breakdown between company governance and stakeholder interests.
Think about company rituals and organizational cultural values (behavior/communication,etc.) that take place in your workplace.
Your supervisor has asked you to develop the agenda for an upcoming meeting on (make up your own meeting topic). For this assignment you will:
Dr. Song has collected data on the number of homicides in major Southern cities in the U.S. With a sample of 208 cities he has found a mean homicide rate
Based on what you gathered from the resources, compose the OS vulnerability section of the SAR. Be sure to:
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd