Determine the areas where the business could be improved

Assignment Help Other Subject
Reference no: EM133486910

Problem

Lincoln works at a community rehabilitation centre that has clients from a wide range of different backgrounds, with many speaking English as their second language. A new manager, Isabelle, arrives and lets staff know she is keen to improve all aspects of the clients' care and lifestyle during their time at the facility. She is met with resistance from staff as they feel they are already performing to the best of their ability.

Isabelle observes the staff and finds they are all hard working and enthusiastic about their jobs. She has a number of informal discussions with clients as to what would make their stay more pleasant and enjoyable. The most common responses were dissatisfaction with the food and a difficulty in communicating exactly what they want in English.

When Isabelle inspects the kitchen, she finds the food to be of a high standard, but due to cost cutting and an attempt to improve efficiencies, they only make five different types of meals and serve them on rotation. She asks the kitchen staff if it would be possible to triple the variety of meals and still maintain the same level of quality, without an increase in costs.

Isabelle wants to find out more about her staff, so she gets them to fill in a survey of their talents and backgrounds, and how this affects their interactions with residents. She discovers no one is bilingual and that there are occasional communication breakdowns, causing friction between staff and clients.

I. What percentage of staff have the ability to speak a language other than English, and how does Isabelle know this?

II. What are two methods of qualitative data collection Isabelle used to determine the areas where the business could be improved?

Reference no: EM133486910

Questions Cloud

How your selection reflects your place in american culture : Share which form of contemporary media you selected, and explain why. Describe how your selection reflects your place in American culture.
How does collecting other peoples research help : How does collecting other people's research help when trying to synthesize information for your own academic endeavors?
Explains some of the key performance indicators used for it : Explains some of the key performance indicators used for IT service management in the ITIL governance framework.
How do you feel about doing active listening : How do you feel about doing active listening? What are the things you need to do in order to improve your active listening skills?
Determine the areas where the business could be improved : What are two methods of qualitative data collection Isabelle used to determine the areas where the business could be improved?
Explain the second habit- begin with the end in mind : Explain the Second Habit: Begin With The End in Mind. What were the results? If you feel you have never began a situation with the end in mind.
List three digital channels, their pros and related metrics : List three digital channels, their pros and cons, and related metrics. Which would be the best channel to use at the awareness stage and why?
Identify the best practices that one can use to improve : Identify the best practices that one can use to improve a Knowledge management System. This checklist will be used by anyone to go through a Knowledge managemen
Explain how communication theory was take into consideration : Explain how communication theory was taken into consideration when evaluating potential solutions.

Reviews

Write a Review

Other Subject Questions & Answers

  Cross-cultural opportunities and conflicts in canada

Short Paper on Cross-cultural Opportunities and Conflicts in Canada.

  Sociology theory questions

Sociology are very fundamental in nature. Role strain and role constraint speak about the duties and responsibilities of the roles of people in society or in a group. A short theory about Darwin and Moths is also answered.

  A book review on unfaithful angels

This review will help the reader understand the social work profession through different concepts giving the glimpse of why the social work profession might have drifted away from its original purpose of serving the poor.

  Disorder paper: schizophrenia

Schizophrenia does not really have just one single cause. It is a possibility that this disorder could be inherited but not all doctors are sure.

  Individual assignment: two models handout and rubric

Individual Assignment : Two Models Handout and Rubric,    This paper will allow you to understand and evaluate two vastly different organizational models and to effectively communicate their differences.

  Developing strategic intent for toyota

The following report includes the description about the organization, its strategies, industry analysis in which it operates and its position in the industry.

  Gasoline powered passenger vehicles

In this study, we examine how gasoline price volatility and income of the consumers impacts consumer's demand for gasoline.

  An aspect of poverty in canada

Economics thesis undergrad 4th year paper to write. it should be about 22 pages in length, literature review, economic analysis and then data or cost benefit analysis.

  Ngn customer satisfaction qos indicator for 3g services

The paper aims to highlight the global trends in countries and regions where 3G has already been introduced and propose an implementation plan to the telecom operators of developing countries.

  Prepare a power point presentation

Prepare the power point presentation for the case: Santa Fe Independent School District

  Information literacy is important in this environment

Information literacy is critically important in this contemporary environment

  Associative property of multiplication

Write a definition for associative property of multiplication.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd