Determine that speed reading was necessary

Reference no: EM133211787

Question: The Department of Social Services represents a large portion of your county's budget and total number of employees. The job of eligibility technician is responsible for all client contact, policy interpretation, and financial decisions related to several forms of public aid (e.g., food stamps, aid to families with dependent children). Eligibility technicians must read a large number of memos and announcements of new and revised policies and procedures. Eligibility technicians were complaining they had difficulty reading and responding to this correspondence. The county decided to send the employees to a speed-reading program costing $250 per person. The county has 200 eligibility technicians. Preliminary evaluation of the speed-reading program was that trainees liked it. Two months after the training was conducted, the technicians told their managers that they were not using the speed-reading course in their jobs, but were using it in leisure reading at home. When their managers asked why they weren't using it on the job, the typical response was, "I never read those memos and policy announcements anyway."

Evaluate the needs assessment process used to determine that speed reading was necessary. What was good about it? Where was it faulty?

Reference no: EM133211787

Questions Cloud

Major steps in conducting a needs assessment : Discuss, in general, the major steps in conducting a needs assessment. You remember that there are several useful frameworks for needs assessment

Describe the basic steps of putting together a budget : Describe the basic steps of putting together a budget for a needs assessment such as Education of high school students on the risks of vaping.

What an upcoming change in your company : What an upcoming change in your company that would benefit from the application of Organization Development. What do you see as the goal of the change?

Research the united states office of personnel management : Research the United States Office of Personnel Management (OPM) incident announced in July 2015. Summarize the key aspects of the case

Determine that speed reading was necessary : Evaluate the needs assessment process used to determine that speed reading was necessary. What was good about it? Where was it faulty?

Demonstrate core competencies of critical thinking : This assignment requires you effectively demonstrate core competencies of critical thinking, communication, social responsibility

How are the benefits gained from employee training : How are the benefits gained from employee training measured Why is it important to conduct formal training when coaching or mentoring can be done

Identify challenges that mission australia faces : Identify three Challenges that mission Australia faces when developing a plan to tackle the wicked problem of poverty and inequality

What is the composition of the ca state legislature : What is the composition of the CA State Legislature? IN YOUR OWN WORDS List and explain the main functions of the Presidency

User Account

All Pages