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Determine service response time balanced scorecard measures

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Reference no: EM132466088

Question 1: For each of the following balanced scorecard measures, match with the appropriate perspective.

  1. Service response time
  2. Market share 
  3. Gross margin percentage 
  4. Defect rates 
  5. Customer satisfaction 
  6. Information system availability 
  7. New product development time 
  8. Return on investment 
  9. Employee training hours 
  10. Manufacturing cycle time

Reference no: EM132466088

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