Reference no: EM132957105

BSBPMG532 Manage project quality

Task - Implement quality processes and improvements

It has been designed to evaluate your ability to/competency in:

• Perform quality assurance audit of project processes for compliance with agreed plans
• Assess quality control of project and product output according to agreed quality specifications
• Identify causes of variance to quality metrics and undertake remedial action
• Maintain a quality management system for timely recording of quality audit data
• Review processes and implement agreed on changes continually throughout the project life cycle
• Review project outcomes against performance requirements
• Identify and document lessons learned and recommended improvements

You are required to address the following:
• Task 3.1 Implement project quality processes
o Conduct quality audits
o Apply quality management processes
o Determine quality shortfalls and identify remedial actions
o Report on quality issues and take initiatives to address them
o Develop and implement a record-keeping process
• Task 3.2 Identify and document lessons learned
o Identify and document project lessons learned
• Task 3.3 Case Study
o Conduct quality audits
o Apply quality management processes
o Determine quality shortfalls and identify remedial actions
o Report on quality issues and take initiatives to address them
o Identify and document project lessons learned

Task 3.1 Implement quality processes

This task builds on Task 2.1 and requires you to:
• Undertake quality assurance audits
• Assess quality control
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Maintain quality records

A. Quality audits
• Perform two quality audits in collaboration with the project team:
o A quality assurance audit of a project process (Template 1) for compliance with the agreed quality plans.
Review the following policies from the Policies and Procedures folder:
o Continuous Improvement Policy
o Quality Management Policy
against the quality management requirements for the project.
Identify areas for improvement in both approaches to align with project needs.
o A quality control audit (Template 2) of a project deliverable.
Consider this project deliverable:
Finding premises in Sydney CBD (800-1000 square meters, onsite parking for staff, natural light). Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities.
• Identify causes of variance to quality metrics and plan for remedial actions

B. Communication
Write an email (Template 3) to the Project Sponsor to:
• Communicate the findings of one of the audits
• Propose an action plan to address shortfalls in quality outcomes

Attach the Audit Report to the email.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

C. Change request
Complete a Change Request Form (Template 4) to implement one or more actions needed to address shortfalls in quality outcomes identified in one of the two audits.

D. Monitoring and control
Assume that the following has happened when executing the project:

To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
1. For each scenario:
• Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
• Determine the impact of each scenario on project progress, focusing on project quality management
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed

2. Complete a Status Report (Template 5) for a scenario of choice (A, B or C).

E. Record Keeping
Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements.
This must include:
• Filing systems (for example, drive/software in use, who has access to drive/software, reading and editing rights, folders' structure)
• Folders and files' name convention
• Version control
• Archiving procedures

F. Record Keeping Sample
Provide one sample evidence of how records are maintained against the process developed in Task 3.1E. For example: screenshot of folder with an audit file saved in it using naming convention.

Task 3.2 Lessons Learned

This task builds on Task 3.1 and requires you to:
• Identify and document lessons learned
Consider the work performed in Task 2.1 and Task 3.1.
Additionally, consider the following feedback received from project stakeholders:
• The changes to continuous improvement and quality management policies were effective.
• Overall, issues with project quality were timely addressed.
• More training on quality management is needed for project team members.
Review the project performance to determine the effectiveness of quality management.

Task 3.3 Case Study

This task builds on Task 2.2 and requires you to:
• Undertake a quality assurance audit
• Assess quality control
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Use quality management systems for record keeping
• Maintain quality records
• Identify and document lessons learned

B. Apply changes
Redesign the process you audited in Task 3.3 A according to the suggested changes/improvements.
C. Monitoring and control
Assume that the following has happened when executing the project:

To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
1. For each scenario:

• Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
• Determine the impact of each scenario on project progress, focusing on project quality management
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed

2. Complete a Status Report (Template 5) for a scenario of choice (A or B).
D. Lessons learned
Consider the work performed in Task 2.2 and Task 3.3
Additionally, consider the following feedback received from project stakeholders:
• The changes to the process were effective
• The marketing team lacked project management knowledge
• The Marketing Manager did not communicate issues timely
Review the project performance to determine the effectiveness of quality management.

Attachment:- Assessment Task 3.rar