Reference no: EM132726934

BSBPMG513 Manage project quality

Assessment 1:

Activity 1A

Objective To provide you with an opportunity to determine quality objectives and standards with input from stakeholders.

Activity Outline a project that could be undertaken by a business.

Identify three different types of stakeholder that would be involved in this project and for each one, explain how you would communicate with them to determine quality objectives and/or standards.

This project will be used as a basis for other activities within this workbook.

Activity 1B

Objective To provide you with an opportunity to document, in a quality management plan, quality metrics for the project and product output.

Activity For the project you described in Activity 1A, give some example quality metrics and explain how you would document them in the quality management plan.

Activity 1C

Objective To provide you with an opportunity to select established quality management methods, techniques and tools to resolve quality issues.

Activity Basing your answer upon the project you have described in the previous activities, explain how you would resolve a quality issue using two or more different tools, techniques and methodologies.

Activity 1D

Objective To provide you with an opportunity to distribute, discuss and support quality requirements with project team and stakeholders.
Activity Basing your answer upon the project you have described in the previous activities, explain how quality requirement information would be:
• Distributed to the team and stakeholders

• Discussed with the team and the stakeholders

• Supported through the team and the stakeholders.

Activity 1E

Objective To provide you with an opportunity to include agreed quality requirements in the project management plan, and implement as basis for performance measurement.

Activity Basing your answer upon your example project, explain how you would use quality metrics and requirements as a basis for performance measurement.

Activity 2A

Objective To provide you with an opportunity to undertake quality assurance audit of project processes for compliance with agreed plans.
Activity Outline all of the steps and processes that are involved in a project quality assurance audit in your workplace. For each, briefly, note the purpose of the action.

You may refer to an example project in your answer.

Activity 2B

Objective To provide you with an opportunity to assess quality control of project and product output according to agreed quality specifications.

Activity Explain how an organisation maintains quality control in a project. You may refer to an example project in your answer.

Activity 2C

Objective To provide you with an opportunity to identify causes of variance to quality metrics and undertake remedial action.
Activity Give an example of a variance that could occur within a project.

• What is the variance?

• How would you identify the variance?

• How could this variance affect the project's quality?

• Suggest an appropriate remedial action.

Activity 2D

Objective To provide you with an opportunity to maintain a quality management system to enable accurate and timely recording of quality audit data.

Activity Explain how you would maintain the quality management system for a project.

Identify three steps you can take to maintain the quality management system of a project. For each, explain what it is and how you would do it.

Activity 3A

Objective To provide you with an opportunity to review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement.

Activity Give an example of a project and identify three changes that you could implement within the project's life cycle in order to ensure continuous quality improvement.

Activity 3B

Objective To provide you with an opportunity to review project outcomes against performance requirements to determine the effectiveness of quality management processes and procedures.

Activity Explain how you would review a project outcome against a performance requirement in order to determine whether quality management was effective.

Activity 3C

Objective To provide you with an opportunity to identify and document lessons learned and recommended improvements.
Activity Give an example of a project and suggest two lessons learned you could take from it.

You may base your answer upon an example project or one that you have participated in before.

Assessment 2:

Answer the activity in as much detail as possible, considering organisational requirements.

1. Work with at least one other learner to establish quality objectives and requirements for a project of your choice. You must discuss quality requirements to identify short-term and long-term goals which are achievable and realistic. Recognise that stakeholders may need to be consulted when establishing these objectives and standards.

2. Working in your original pairs or small teams, create a quality management plan (document) for the project in Q1. Remember to create the document in line with organisational policy and procedures. It must contain criteria for the project, as well as a set of metrics to track progress. Once completed, the plan should be attached to this assessment

The plan must contain:

• What the project is
• What it aims to achieve
• How the project will work
• The deliverables
• Other values.

3. Working on your own, implement quality control and assurance processes on the project that you have been working on. Make sure you carry out regular systematic reviews using recognised processes to track progress against set goals and objectives. Provide evidence of this to the assessor.

4. Working in your original pairs, carry out a full and thorough review and evaluation of the project outcomes. If you identify any weaknesses or areas for improvement, make sure you communicate these to all members of your team, so that the organisation can improve for future projects. Provide evidence of this to the assessor.

5. Create a report explaining how you would:

• Determine the project's quality objectives with the project's stakeholders
• Define the project's quality metrics
• Communicate the project's quality requirements to the team and stakeholders
• Document the quality requirements in the project management plan
• Undertake a quality assurance audit, noting the methods that would be used
• Assess the project's quality control, noting the methods that would be used
• Take steps to identify a variance. What is the variance? How was it discovered? How will you resolve the problem?
• Record quality audit data and results according to organisational requirements
• Ensure that quality objectives are relevant and achievable in all four stages of the project's life cycle
• Sequence and schedule complex activities and monitor actions against goals
• Review and evaluate the project's outcomes to determine how effective the quality management was
• Decide on future improvements that could be made to processes
• Identify and document a lesson learned.

Attachment:- Manage project quality.rar