Determine probability of two or more customers in the system

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1. Describe two examples of unethical behavior related to waiting line management and state which ethical principles they violate.

2. Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of two hours per call. Requests for copier repairs come in at a mean rate of three per eight-hour day (assume Poisson).

Determine:

a. The average number of customers awaiting repairs.

b. System utilization.

c. The amount of time during an eight-hour day that the repairman is not out on a call.

d. The probability of two or more customers in the system.

Reference no: EM13926381

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