Reference no: EM133165344

BSBPEF502 Develop and use emotional intelligence

Practical Assessment

Project Overview

This project will require you to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
The project is divided into three parts:
1. Part I. Identify Impact of Own Emotions on Others in the Workplace
2. Part II. Recognise and Address Emotional Intelligence of Others
3. Part III. Promote the Development of Emotional Intelligence in Others

Part I. Identify Impact of Own Emotions on Others in the Workplace
Task Overview
This part of the project will require you to identify the impact of your own emotions on others in the workplace. Specifically, you will be required to:
• Develop and use evaluation criteria to determine own emotional strengths and weakness
• Identify and analyse personal emotional stressors related to the workplace
• Evaluate the impact of own workplaces behaviours
• Use self-reflection and feedback from others to improve development of own emotional intelligence.

Task 1.1 Identifying Emotions in the Workplace

1. Seek an opportunity to develop evaluation criteria for assessing your emotional strengths and weaknesses.
2. Access the Evaluation Criteria template found within this workbook. Use this template for developing evaluation criteria for assessing emotional strengths and weaknesses.
3. Create an Evaluation Criteria. You will use this to assess your emotional strengths and weaknesses in the next task.
Your developed Evaluation Criteria must include the following information:
• Your industry
• At least four criteria relevant to assessing emotional strengths and weaknesses
Ensure that the criteria you develop applies to your role in your industry.
• At least one rating scale for your provided criteria
Your rating scale must include more than two ratings, e.g., 1-5, 1-10, etc.
• For each criterion, at least one response scale for each item in the rating scale
Your response scale must include a description that outlines the observable skills or abilities that illustrate the level of performance for the rating scale of each criteria, e.g.
Learner is very aware of their emotions and capabilities.
• Conducts self-reflection to identify any improvements to their practice or task
• Seeks to improve on areas identified from self-reflection
Ensure to leave the Self-Assessment column blank. You will complete that column in the next task.
4. Have your supervisor sign the Supervisor Declaration Form found at the end of the Evaluation Criteria to assure their approval of your criteria.
5. Submit your partially completed Evaluation Criteria to your assessor.

Task 1.2 Assessing Emotional Strengths and Weaknesses
1. Locate the Emotional Assessment template found within this workbook. Use this template for assessing your emotional strengths and weaknesses.
2. Assess your emotional strengths and weaknesses using your Evaluation Criteria. Record results on your template.
3. Based on the assessment of your Evaluation Criteria, complete the Emotional Assessment. This must include the following information:
a. At least two of the following:
• Your emotional strengths
Your emotional strengths must be directly taken from your Evaluation Criteria. These must include areas identified in your Evaluation Criteria that you can maintain.
• Your emotional weaknesses
Your emotional weaknesses must be directly taken from your Evaluation Criteria. These must include areas identified in your Evaluation Criteria that need improvement.
4. Submit the following to your assessor:
• Completed Evaluation Criteria template
• Completed Emotional Assessment template.

Task 1.3 Identifying and Analysing Potential Emotional Stressors in the Workplace
1. Locate the Potential Emotional Stressors template found within this workbook. Use this template to identify and analyse potential stressors in the workplace.
2. Complete the Potential Emotional Stressors template. Your Potential Emotional Stressors must contain the following information:
a. Briefly explain at least one workplace situation where you felt stressed.
b. Analyse the identified workplace situation by identifying the following:
i. At least two potential emotional stressors present in the identified workplace situation
Potential emotional stressors refer to the conditions present in the situation that made you feel stressed, e.g.
• Lack of communication from co-worker
• Personal deadline not being met
ii. At least two methods for responding to each identified potential emotional stressor
The methods identified must be specific, applicable, and shows healthy responses to each identified potential emotional stressor.
c. Ensure to leave the following sections blank:
• Feedback from Co-workers
• Recommended Methods for Responding to Potential Emotional Stressors
These sections will be completed in Task 1.4.
3. Submit your partially completed Potential Emotional Stressors template to your assessor.

Task 1.4 Seeking Feedback to Identify and Confirm Methods of Responding to Potential Emotional Stressors in the Workplace

1. To complete this task, learner must seek feedback from at least two co-workers regarding their identify potential emotional outlined in their Potential Emotional Stressors template from Task 1.3.
2. Locate the Observation Form provided within this workbook. This template outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified when seeking feedback on methods of responding to emotional stressors in the workplace.
3. Arrange a time with your assessor to observe you in seeking feedback. Provide them with a copy of the Observation Form provided within this workbook. Discuss all requirements of the task with your assessor and prepare these before the consultation meeting.
Your assessor will complete the Observation Form.
If direct observation is not possible, record the activity in a video. Ensure to obtain permission first from persons involved before doing so.
4. Review your partially completed Potential Emotional Stressors template from Task 1.3.
5. Arrange a consultation with at least two co-workers to seek feedback regarding your methods. During the consultation:
a. Ask your co-workers for confirmation on each of your methods for responding to potential emotional stressors in the workplace, as identified from the Potential Emotional Stressors in Task 1.3.
Confirmation of your methods can include but is not limited to the following discussion points:
• Is the method of response to potential emotional stressors effective?
• Will the method of response to potential emotional stressors need to be revised?
b. Identify at least one method for responding to each identified potential emotional stressor in the workplace with assistance from your co-workers.
Record the information in your Potential Emotional Stressors template.
6. Submit the completed Potential Emotional Stressors template to your assessor.