Determine level of customer satisfaction in post-purchase

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Reference no: EM133202806

Discussion Post: Customer Satisfaction

1. How functional attributes and psychological attributes determine the level of customer satisfaction in the post-purchase?

2. Explain how functional attributes and psychological attributes determine the level of customer satisfaction in the post-purchase? In your opinion, do all customers give the same importance to each attribute? Please explain.

Reference no: EM133202806

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