Determine how the organisation responds to enquiries

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In this task you will determine how the organisation ensures that it is able to meet its customers' needs and expectations.

In this task you will determine how the organisation responds to enquiries or complaints from customers, taking into account established benchmarks within the relevant industry.

a) Evaluate specific actions taken by the organisation in response to the enquiries or complaints it receives.

b) Identify one specific legislative area (e.g. privacy law as it relates to the collection, storage and usage of customer information for the organisation) and explain how the organisation complies with the legislation when responding to enquiries or complaints it receives.

This is a Business Administration (Diploma) Course

Reference no: EM132988471

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