Reference no: EM132853099 , Length: 2 pages

WCM620 Managing Difficult Conversations at Work - Southern New Hampshire University

Case Study Overview

Over the duration of Kareem's employment, Kareem's number of calls dropped and he was often missing from his workstation.

Michael noticed Kareem sitting on a mat, talking to himself, and making strange movements with his body often throughout the day. Michael thought this was odd and could not believe how often Kareem was away from his workstation; he reported this to his supervisor, Janet.

Kathy also saw Kareem leaving his workstation but since they were friends, she asked him about it. He told her he was a practicing Muslim and was required to pray five times per day. He also told her that before he prays, he has to wash his hands, face, arms, and feet to be physically pure in order to spiritually pray. She thought this was fascinating.

Janet then began to focus her attention on Kareem's performance and the times he was absent from his desk. She determined it was excessive and spoke with Thomas.

Thomas kept an eye on Kareem's performance closely after discovering the performance deficiencies.

After a few weeks, Thomas made the decision to terminate Kareem's employment for unproductive work time, excessive breaks, and not meeting performance standards.

Kareem was very upset and decided to consult with an attorney as he felt that he was treated unfairly by being terminated.

Kareem's attorney sent a letter to ABC Corporation's employee relations department and you, the ER representative, are tasked with investigating this concern.

Building Common Ground

Based on the transcripts in the final case study, you will primarily analyze the transcripts provided to find instances when your coworker employed communication skills to manage the situation, collect relevant information, and build common ground. Then, you will identify practices through which your team can rebuild trust in the affected department.

A. Referring to the transcripts provided, assess the utility of the open-ended questions that were used for eliciting useful information. Support your assessment with specific examples.

B. Identify the points during the transcribed conversations in which the interviewer verbally summarized key ideas, describing the importance of each occurrence to the communications in the interviews.

C. Determine how the impact of the former employee's actions was at odds with his intent. Support your determination with specific examples based on the transcripts provided.

D. Identify practices by which the affected department can rebuild trust. Support your identification with accepted conflict resolution practices.

Attachment:- Project Case Study.rar