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1. A hospital emergency room averages 50 patients per shift. A Shift is 8 hours long and the average patient requires 20 minutes in the exam room.
A. How many exam rooms should the hospital have if it wishes to maintain a 30 percent capacity cushion?
B. Discuss whether you think a 30 percent capacity cushion is appropriate for a hospital emergency room. What factors would you consider when setting this cushion?
2. A fast-food restaurant averages 150 customers per hour. The average processing time per customer is 90 seconds.
A. Determine how many cash registers the restaurant should have if it wishes to maintain a 10 percent capacity cushion.
B. Discuss whether you think a 10 percent capacity cushion is appropriate for a fast-food restaurant. What factors would you consider when setting this cushion?
3. A university has demand for 10,000 classroom seats per day (one student in one class is a classroom seat). All classrooms have 50 seats and the day is considered to be 10 hours long for scheduling purposes. Each class takes 1 hour. Determine the number of classrooms required if the university seeks to maintain a 20 percent capacity cushion.
Many of a bank’s customers use its automatic teller machine to transact business after normal banking hours.
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Blanchard, P. N., & Thacker, J. W. (2013). Effective Training: Systems, strategies, and practices (5th ed.). "Understanding Learning" Please respond to the following: Analyze two (2) of the four (4) consequences of behavior, and illustrate an inciden..
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It is not necessary to include employees in the planning stages of a service management program.
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From the product life cycle concept, what organizational behaviors might you find as barriers during the decline stage?
In this problem we will design a surveillance system. Suppose we have 10 locations that we would like to monitor, and 5 potential cameras that we can install: Formulate an integer linear program that minimizes the number of cameras installed, such th..
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