Determine critical success factors for achieving improvement

Assignment Help Operation Management

Reference no: EM131351190 , Length: 4

Select two companies or organizations or a single company or organization that you have visited and write in your own words your experience on the following without using the Internet, without references and without any bibliography. You must answer the two questions based on your learning and relating this to your experience.

Assignment 1 - First identify the company or/organisation you visited and write the introduction in a brief paragraph. Question:

1. Analyse a Service Quality Initiative in a service firm one of which you visited. What went right, what problems were encountered and what are the lessons for other service firms interested in implementing a similar initiative?

Assignment 2 - First identify the company or organisation you visited write the introduction in a brief paragraph. Questions:

1. Analyse a service firm that significantly improved its service quality, productivity and sales effectiveness (if applicable) delivered by its front line employees. Focus on:

Determine the critical success factors for achieving these improvements.
What went wrong?
What could have been done better?
What further improvements do you recommend from the status quo?

No. of Page: 4 pages each company should be 2 pages.

Reference no: EM131351190

Questions Cloud

Implement normal environment reflection or shadow mapping : This chapter is just a jumping off point for numerous reading and coding projects. For example, you can implement normal, environment, reflection or shadow mapping.

Did the writer use intuition and appeals to authority : Read several editorials in the New York Times, Wall Street Journal, USA Today, Washington Post, or another major metropolitan news source and identify the sources used to support the assertions and conclusions.

Asset management life cycle : Moving Earth, Inc. is a medium sized company which sells, maintains, and hires out excavators, bulldozers, graders, trucks, and other earth moving equipment.

Develop arguments that support and oppose the assertion : Behavioral scientists should only conduct research that has immediate practical applications.- Develop arguments that support (pro) and oppose (con) the assertion.

Determine critical success factors for achieving improvement : Analyse a service firm that significantly improved its service quality, productivity and sales effectiveness (if applicable) delivered by its front line employees. Focus on: Determine the critical success factors for achieving these improvements

Complete the community teaching work plan proposal : NRS-427V-RS-Complete the "Community Teaching Work Plan Proposal." This will help you organize your plan and create an outline for the written assignment. After completing the teaching proposal, review the teaching plan with a community health and..

How are issues of ethnicity and sexual represented in films : How are issues of ethnicity and sexual Others represented in two or three films? Do the narratives use "silence" or "erasure" in dealing with (or not dealing with) them? How is the "silence" represented? What are the consequences?

Develop arguments that support and oppose the assertion : Knowledge of research methods is unnecessary for students who intend to pursue careers in clinical and counseling psychology. Develop arguments that support (pro) and oppose (con) the assertion.

Do you have your devices connected wirelessly : Tell me about your home network. How are you connected to your ISP? How many computers do you have connected to your router? Do you have your devices connected wirelessly?

Reviews

len1351190

1/12/2017 2:26:31 AM

Topic Title: Suggest for me 4 company’s. There are 2 individual assignments. Each assignment should be one company. Every company have its own questions that should be answered. References: APA 0 reference. No. of Page: 4 pages à each company should be 2 pages. No. of Slide: 0 slide. Individual Assignment: Assessment and Recommendations for a Service Quality Initiative—Write Two Pages in ms word not in PowerPoint or PDF in single spacing lines per page font 12 Times new roman. Individual Assignment: Front Line Staff Management & Service Culture-Write Two pages in ms word not in PowerPoint or PDF in single spacing lines per page font 12 Times new roman.

Write a Review

Required(*) Message

User Account

All Pages