Determine compliance in answering calls on second ring

Assignment Help Applied Statistics

Reference no: EM132896848

Question 1: The Compliance Officer has received numerous complaints of HIM staff allowing the general line to ring over three minutes. It is customary at any business setting to always answer the phone on the second ring. The HIM director was informed of the complaints and decided to investigate. To determine compliance, the HIM director placed calls to the HIM department between the hours of 9:30 until 11:00am.

Time	Total # of calls	Total number of rings before answered
9:30 - 10:00	6	2, 4, 3, 5, 6, 5
10:00 - 10:30	4	4, 3, 4, 4
10:30 11:00	5	4, 5, 4, 4, 3

Instructions:

1. Review grid above to determine compliance in answering calls on second ring.

2- According to customary rules, was the HIM department compliant with answering calls?

There is not compliance with answering the phone calls on second ring tone.

3. Tally calls and present data using a line graph over 90 minutes of observation.

4. Create a histogram to show frequency of calls.

5. Write an action plan for HIM staff to follow to ensure compliance.

Reference no: EM132896848

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