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Customers seek to determine causes for service success and failures. This indicates the need for eeffective service failure recovery . Service organizations have introduced service guarantees to add a dimension of "tangibility " to their products (services) . How is a service guarantee a means of expediting recovery? Are service guarantees a suitable response for all service breakdowns? Can service be guaranteed? What are the advantages/disadvantages of service guarantess? What is the goal of a service guarantee program? Explain unconditional, specific and implicit guarantees? What is the relationship between service guarantees and service quality?
Research service guarantees in the hospitality industry successful vs unsuccessful. Provide 5 examples. What made them successful or unsuccessful.?
conflict mangagement in a small work spaceplease answer these questions to the best of your ability.1.can you please
Briefly contrast two management theories and identify one of the early management researchers that contributed to each of these theories.
1. Is there coverage for medical bills and how much? 2. Is there coverage for property damage?
The Bronze Co. paid the invoice within the discount period. Make the entries that both Silver and Bronze Companies would record for the above.
consider how this would impact your fast-food business. What are some of the considerations to keep in mind concerning how these different social and religious values and cultures have on food preparation and eating
How is a leader different than a manager? What are the traits of an effective leader?
Several national labor policies were created with the establishment of unions. Discuss the impact of the Norris-LaGuardia Act, The Wagner Act
I490 11 Assignment: SUMMARY. Summarize the activities/duties you did this week and relate them to the classes you have taken
What is the future value of $1,200, placed in a savings account for four years if the account pays 8.00%.
Why was it so critical in the development of mankind, from an economic perspective, that human beings finally were able to create a surplus of food relative to their needs?
Which features and rewards are most important to staying relevant to customers in the future?
How are discounts recorded in a perpetual inventory system versus a periodic inventory system?
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