Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Donna Shader, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time show that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of3 minutes for the front-desk clerk to register each guest. Donna is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. The first proposal would designate one employee as quick- service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under plan 1, noncorporate guests would choose any of the remaining four lines. The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require sufficient lobby space for what could be a substantial queue. The third proposal involves using an automatic teller machine (ATM) for check-ins. This ATM would provide approximately the same service rate as a clerk would. Given that initial use of this technology might be minimal, Shader estimated that 20% of customers, primarily frequent guests, would be willing to use the machines. (This might be a conservative estimate if the guests perceive direct benefits from using the ATM, as bank customers do. Citibank reports that some 95% of its Manhattan customers use its ATMs.) Donna would set up a single queue for customers who prefer human check-in clerks. This would be served by the five clerks, although Donna is hopeful that the machine will allow a reduction to four. 1. Determine the average amount of time that a guest spends checking in. How would this change under each of the stated options? 2. Which option do you recommend?
What changes to the business practices, production, distribution and/or marketing of hard copy books would you propose in an effort to save that traditional aspect of book publishing? Do a little research on the internet and identify an instance of a..
Compute the composite (weighted average) rating for each location.
Spokane Public Power Co. purchases transformers at a cost of $330 and uses an ordering cost of $45 per order. Inventory is carried at a cost of 10 percent of the per-unit price (based on average inventory). Compute the total yearly cost if the firm o..
The net profit has been calculated for five investment opportunities under three possible futures. Which alternative should be selected under the most probable future criterion, expected value, LapLace, MAXIMAX and MAXIMIN
What are two advantages and two disadvantages of hiring internal candidates for sales positions. What are two benefits of hiring people referred to the company by friends or relatives
which among the following factors contribute to successful execution of a plan? a.consistent project progress b.reducing risks c.quantitative and qualitative evaluation of each project activity d.decreasing costs e.all of the above
The following is a payoff table giving profits for various situations. States of Nature Alternatives A B C Alternative 1 100 120 180 Alternative 2 120 140 120 Alternative 3 200 100 50
1 process solutions provides a computer-based document processing service. the accountant has produced the following
The average employee in the United States is now 40 years old. Depending on your age you may view this in different ways, but one thing is evident, the workforce is aging. If you look at it historically, 40 is really on the high side. With this chang..
What is the current capacity of the entire process and If you could increase the capacity of only two operations through process improvement efforts, which two operations would you select
Provide examples that show how the WHO is involved with global health care assistance. Explain the role that the WHO plays in the prevention of communicable diseases.
The late nineteenth-century brought about many changes politically, economically and socially in America. Goldfield, et. al. (2010) states a weakened presidency and inefficient Congress hampered the government's ability to resolve many issues. Now, w..
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd