Reference no: EM133136974

For this task you are to complete the following activity to demonstrate your ability to enhance customer service experiences, ensuring you:

1. Identify customer requirements and provide professional and personalised customer service experiences to two (2) different internal and two (2) different external customers to meet requirements.
2. Demonstrate procedures to respond to and resolve three (3) different customer complaints according to organisational policies and procedures.
3. Demonstrate effective communication with the above internal and external customers, including any with special needs.
4. Seek formal and informal feedback from customers on quality of above service.
5. Provide above service to above customers in line with organisational customer service standards and within designated organisational response times.

On each occasion, complete the below steps to provide a quality service experience:

• Determine and confirm customer preferences, needs and expectations.
• Advise customers about appropriate products and services to meet their needs.
• Anticipate customer preferences, needs and expectations throughout the service experience.
• Promptly provide products and services with professional and personalised service to meet individual preferences.
• Offer extras and add-ons and provide tailored and additional products and services.
• Check actioning of special requests before customer delivery.
• Liaise with team members and suppliers to ensure efficient service delivery.
• Share customer information with team members to ensure quality service.