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1. The following data is collected from customer complaints about service problems at a hotel. Complaint types are coded A-G. Use a spreadsheet to construct a Pareto chart for this data.
Categories
Frequency
A
5
B
9
C
22
D
E
18
F
G
7
2. In your own words explain principles of lean thinking. Use a logistics related example to show where and how those concepts apply.
3. You are managing an order processing facility where employees pick the customer orders from the warehouse, package, and deliver them to postal services. There are bar-code scanners and conveyors to facilitate finding and moving items through the facility. Deliveries to each state are grouped together as part of your deal with postal services for a lower rate. There are problems in order processing, including orders filled with wrong items, orders with right items but wrong number of some items, and finding packages being shipped to the wrong state. Prepare a cause-and-effect diagram to show causes of these problems and explain your solution for each.
4. The following data is collected at a carpet production facility to show the number of flaws per 100 yards of carpet:
Sample #
1
2
3
4
6
8
10
Flaws
0
12
Determine a proper control chart. Use a spreadsheet to calculate the upper and lower control limits for the control chart and draw it. Suppose that the next carpet sample of 100 yards has 14 flaws. What can you say about the process?
Show the bill of material-product structure tree and if 100 units of A are required in week 10, develop the MRP planning schedule, specifying when items are to be ordered and received. There are currently no units of inventory on hand.
Please compare and contrast economic, market, and relevancy value.
Find a level workforce plan that uses overtime and the minimum amount of under time (idle time for workers) possible. Overtime can be used to its limits. What is the total cost of this plan and plan for a chase strategy to with variable workforce ..
What is the life cycle of the protozoa responsible formalaria?
The retailer is targeting a CSL of 95 percent and monitors its inventory continuously. How much safety inventory of cell phones should the retailer carry? What should its reorder point (ROP) be?
Why do trade promotions often increase cycle inventory but fail to generate significant increases in customer demand? Please discuss in context of one industry.
Set up and list the linear program that can maximize the revenue for this case.
Which of the following is not a principle of supply chain management? Choose one answer.Segment customers by service needs and then tailor services to those particular segments
How do you see the main principles of project management aiding the operations manager/manageress in introducing change to the process/system
Identify a number of the typical criteria used when making new location decisions
What is the difference between a gray box and a black box approach to early supplier involvement? Under what circumstances might each approach be appropriate - Describe the different types of integration that supply management should actively beco..
Supply chain strategy
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