Reference no: EM132396118
Designing Organizations for Performance Excellence
I. Organizational Structure
• The effectiveness of an organization depends in part on its organizational structure-the clarification of authority, responsibility, reporting lines, and performance standards among individuals at each level of the organization.
• It is important for a healthcare organization to determine the roles of its leadership group and governing board within the PI program.
• PI activities require organizational and individual commitment and need to be incorporated into the daily operations of the organization.
• Leadership endorsement of Performance Improvement (PI) is crucial and integral contribution to an organization's continuous development.
II. The Functional Structure
• Functional structures provide organization with a clear chain of command and allow people to specialize in the aspect of work for which they are best suited.
• Functional structures are common in service organizations at business unit levels.
• From a TQ point of view, the functional structure has several inadequacies.
• The Functional structures separates employees from customers
• The leaders of a healthcare organization set expectations, develops plans, and hire employees to implement procedure that assess and improve quality of important functions.
Attachment:- Chapter 7-Designing Organizations for Performance Excellence.rar