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Designing and delivering high-quality service by usps

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Reference no: EM133146072

Discuss specifically (including examples) how the following concepts/techniques can be used in designing and delivering high-quality service by USPS (https://www.usps.com/ (Links to an external site.)):

(1) Garvin's dimensions of product/service quality

(2) Kano's approach to customer segmentation. 

Reference no: EM133146072

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