Designed to improve the customer experience

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Reference no: EM133772115

Question

The changes made to the policies and procedures are all designed to improve the customer experience. For example, the new step of greeting guests by name shows that the staff is taking the time to personalize the experience. The new step of offering to help guests with their luggage and belongings shows that the staff is willing to go the extra mile. The new step of apologizing for inconveniences and offering to make things right shows that the staff is committed to resolving customer complaints.

Reference no: EM133772115

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