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Question: Your task is to design one integrated business process diagram using BPMN tools that illustrates the following scenario:
"A sales representative receives orders from customers. The sales representative enters customer order data into the sales rep's laptop and prints two copies of the customer order. 1 copy is given to the customer, and 1 copy is filed. End of the day, the sales representative retrieves all the orders and sends the orders to the headquarter. The computer in the headquarter calculates totals and record orders in the customer's orders file. Then it sends the customer orders to the order entry clerk. The order entry clerk reviews the orders and initiates the computer process to validate the customer's name and address. A separate process is run to check inventory availability and pricing. A process also checks the credit limit for the customer. The system notifies the clerk of any errors in all the checkings. If all the checks are successful, a master sales order is created, inventory balance is reduced, and the order details are forwarded to the delivery department."
Illustrations of concepts from organizational structure, organizational power and politics and organizational culture.
Explain the questions based on case study. case study - salesforce.com: software-as-a-service goes mainstream
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