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Design of scripts for use in call centres

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Reference no: EM13941688

Questions to consider:

1. Would workers in Australia, America or Europe accept the Taylorism in this form today?

2. Consider the design of scripts for use in Call Centres, can you see Taylorism in that?  Explain.

3. This 'clip' is showing history from 100 years ago.  Some would say that 'the world has moved on' and these ideas are out of date.  However, could there be parts of the world today for which these ideas might be just what they need? Explain.

1. While some would argue that this paper, now 70 years beyond its publication date is 'out of date', could there still be value in the ideas expressed here in other parts of the world?

Each blog should be in two sections: 

(1) Section 1 lists the key ideas you have extracted from the prescribed e-learning activity. 

(2) In Section 2 you apply those ideas to your own experience, to an organisation you know and to the topic(s) of this subject.

Reference no: EM13941688

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