Design of our brochure is not important

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Reference no: EM132301597

1. What are the three main objectives of TPS and how does Toyota target to achieve them?

2. An employee said, "Design of our brochure is not important. We make a slight profit on each toll call a customer makes because they have questions about the product. Better design will lead to fewer calls and less profit for this cost center."

In 250 -300 words, react to this in a memo format.

3. Will lean work in service environments? Why or why not?

Reference no: EM132301597

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