Reference no: EM133194676

Technical Section

Understanding Customer Need

We are tasked with creating a system with a $250,000 budget that will provide fast COVID-19 tests kits (one box (2 tests) every week per home) to PG County citizens fairly and accurately by June 3, 2022. The main challenge faced by our customers is receiving complaints about residents sitting in long lines for hours waiting for kits only to find out that the COVID-19 kits have run out. As part of this project, my team has concluded that another need for our customers is finding a solution for cars parked on the side of the road in order to prevent the Covid test from being hoarded and to develop an RDF system to scan the back of a driver's license. Without a proper distribution method of COVID 19 Test kits, PG county residents will continue to complain, the chances of spreading COVID- 19 will increase and the re-election of PG county officials may be in jeopardy.

Our software engineers' technical experience, knowledge of information systems, and data analytics will be able to help create a new reservation system for acquiring COVID test kits fairly and accurately. Our team will continue to work closely with our customer and Ms. Alsobrooks to collect additional information regarding the creation of the reservation system.

Proposed Approach/Solution

Listed below are the best technologies, and knowledge of information systems and data analytics in order to create and execute the COVID 19 Test Kits Reservation System:

Goal 1: Assess COVID 19- Tests kits system, determine frequent complications, and diagnosis. (March 29, 2022).
Goal 2: Outline the structure for the reservation system that is built-in. The framework will include the software's objective as well as the required tasks. To handle impediments, we will work with our IT team. (April 6, 2022).
Goal 3: With the finalized framework of the system, we will be able to create 20% of the system. (April 11. 2022).
Goal 4: Using the system's finished design, we'll create a 70% parking reservation system. We will discuss our system progress with PG county officials and make any changes based on their feedback. (April 20, 2022).
Goal 5: Based on the feedback, we will make any necessary improvements and complete 90% of the parking reservation system (May 20, 2022).
Goal 6: We will begin working with our customers to design and test the app, as well as create parking warnings and gather security data (May 25 - June 2, 2022).
Goal 7: The parking reservation system will be completed in its entirety, as well as any app and alert configuration (July 3, 2022).

Benefits to PG County
This project is beneficial to PG county because it will reduce the number of people who go without fast test kits by more than 70% per location while increasing the number of households who receive at least one box (2 tests) while making reservations to pick them up by 90 percent:

• Residents will be able to see where the covid tests are being distributed and sign up for one box (2 tests) every week per home.

• The number of complaints about the inability to obtain COVID-19 rapid test kits and the disorganization seen with distributing the kits in the county will decrease significantly.

• Residents will also have the ability to cancel bookings and get reminders through email, phone calls, or text.

• A chatbot, FAQ functionality, and assistance function will be included in the system.

• A solution for cars parked on the side of the road is to divert traffic away from our downtown roadway by using a closed AMC movie theater parking lot as a distribution point.

• Residents will be able to cancel books 24 hours before the reservation time and make a reservation for test kits 48 hours ahead of time.
• Allow residents to chat with officials with concerns residents will be able to view frequent questions asked.
Management Section

Major Project Tasks

Delivering a successful project within the stated timescales is one of the most important project tasks. The following is the plan for the project:

Task 1 Design fresh mobile application mockups for customer approval in sprints.

Task 2 Using epics, features, and user stories, to thoroughly examine and test the design specifications and features. Documentation should be provided.

Task 3 Install electronic instructions, and supplementary training/knowledge articles.

Task 4 Conduct usability testing on the systems that have been implemented.

Deliverables

Unleashed Pro Innovation will supply the following deliverables during the project:

• The team will make training materials available that describe the features of the reservation system.

• The system's name, logo, and colors will be shared. To gain a better understanding of the technologies' real-world use, the approved AMC theaters will be shared.
• The team will deliver a blueprint that specifies the mobile parking application's system architecture and design, as well as technical specifications.
• The team will provide the hardware and software needed to set up the reservation system, and as regular maintenance for the first year.

Attachment:- Understanding Customer Need.rar