Design and phase implementation

Reference no: EM133336975

Case: Can-Tech is a 25-million-dollar IT services company head officed in Markham, ON. The company was started in 2015 with ten employees and has grown to 1500 employees, with clients from the fortune five hundred companies based on North America and support services operations in India and Philippines. The company has a reputation for well-designed software and excellent IT support services and has earned the trust of clients. It is this trust that has opened new business opportunities during the current pandemic - setting up a work from home infrastructure for the client's employees. Can-Teck has never done this work but does not want to miss the opportunity that has been provided to them by ten clients, totalling 5500 employees. A new business unit has been created with leadership in Markham and a technical team operating from India and Philippines. The leadership team will need to focus on client business needs, relationship and developing new business. The technical team will need to focus on client relationship, technical needs, and implementation. The leadership team will comprise 1 - Executive Vice President, 5 Directors and 10 Managers; the technical team will comprise 1 - Director, 5 Managers and 25 IT specialists.

As the CHRO, you are required to apply the strategic model for training and development and prepare report to the President & CEO.

Phase one: Needs Assessment

Phase two: Design and Phase three: Implementation

Phase four: Evaluation

Reference no: EM133336975

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