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Communication SkillsLearning Outcomes1 Understand how internal communication takes place within organisations1.1 Explain the process of communication1.2 Assess the appropriate use of different modes of communication for different purposes1.3 Analyse barriers to effective communication within organisations2 Understand how organisations communicate with customers2.1 Evaluate formal communication systems used by organisations to communicate with customers2.2 Analyse the effectiveness of using social media to communicate with customers2.3 Assess the images organisations portray through their communications3 Understand the factors that impact on the effectiveness of communications3.1 Assess the impact of personal relationships on effective communications3.2 Assess the impact of non-verbal communication on oral communications3.3 Assess the impact of technology on oral and written communication3.4 Review the use of conventions in written communications4 Be able to present oral information effectively4.1 Design an oral presentation for a specified audience4.2 Present complex information orally4.3 Use technology to support presentation skills4.4 Assess effectiveness of own communication5 Be able to communicate effectively in writing5.1 Communicate complex information for specific purposes5.2 Document a meeting5.3 Use charts and graphs to convey quantitative data5.4 Review written communication
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