Design a process in which a small business can ensure custom

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Q. "Customer Evaluations" Please respond to the following:

Yelp and Facebook are among the many growing social media sites allowing customers to give feedback about products, services, and experiences. This method allows for a passive approach to a problem or bad experience. For example, if someone had to wait 10 minutes in line for a latte, there may be no way for the barista to know this person waited this long or is disgruntled by the long wait. Design a process in which a small business can ensure customers are satisfied so which they do not quickly take a passive approach to merely complain to a large audience without first making someone at the business aware which a problem exists.

Reference no: EM1382887

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