Reference no: EM132950379

Focus: Design a formal employee performance evaluation and review process that managers can use in evaluating the performance of cashiers at Stop and Shop super- market. Design a training program to train the front-end managers to learn the proposed performance evaluation and review process. Stop & Shop is receiving too many complaints throughout all its stores that cashiers are not polite, cashiers talk with each other, cashiers do not always bundle the bags and other behaviors that lead to negative consumer feedback.

Questions

1. Identify and describe the situation by briefly stating the purpose of the report. Purpose refers to the reason(s) the change is necessary. Reasons are the symptoms of problems. Symptoms are the behaviors cashiers show or do not show and specific types of customer complaints. Conduct a Google search if necessary. I suggest going to a supermarket to observe cashiers at work. See the chapter that describes the topic, work processes.
2. Briefly identify and describe the problems with the current employee performance evaluation and review process. Speculate on the types of problems that contribute to the type of behavior exhibited (Different from the symptoms).
3. Identify and briefly describe your vision of the end state after the completion of training (See #3 under Report #1). What do you expect to be different the cashier's behavior?
4. Identify and briefly explain the goals of the training program (See #4 under Report #1).
5. Identify and describe the new performance evaluation review process in detail (Present the process in distinct steps sequenced to some end point for that process; state the endpoint of the process). Basically, describe how a manager will conduct the performance review process with each of the cashiers, from start to finish.
6. Identify and describe the recommended training program plan that all front-end managers need to participate in to achieve the goals and the recommended vision. This section requires thorough elaboration. The training program is for front-end managers who supervise the cashiers. Training Program: Include learning objectives, instructional methods, length of the training process, and description of the training process. Assume a four-hour long program. See the chapter that describes creating training programs.
7. Identify and describe the method(s) and process for evaluating the effectiveness of the recommended training program. One method can involve assessment post-training. Remember, methods represent HOW to do something and not what to do.
8. What are your conclusions (two or more required) (see #8 under Report #1)?