Reference no: EM133238502
WRITE A PROJECT PROPOSAL for the following task:
Design a data processing system for the analysis of customer experience and satisfaction.
The system should be used by a company (of your invention) which is capable to collect the following data from customers :
1. Name, surname, gender, birthdate, social insurance code
2. Complete log of purchased items/services from the company (date, time, cost,...)
3. Complete log of items/services related customer feedback/assistance requests
4. Facebok profile ID (when and if given by the customer)
5. Customer's direct relatives if they are customers of the company CONSIDER THE FOLLOWING CONDITIONS:
? The company is BIG with 1 milion+ customers
? The company is wide spread with facilities in 3+ countries
? The data source are heterogeneous with 3+ data sources and formats
DISCLAIMER: we do not pretend a functioning project/design, but only the complete proposal on "how" such a system should be designed with all the required motivations.
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