Description of the elements of service quality

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Reference no: EM13194718

Description of the elements of service quality. What are the dimensions of service quality? How do these dimensions affect a customer perception? How do the quality dimensions, as defined by David Garvin, relate to the dimensions of service quality? Please answer in 160 words or less.

Reference no: EM13194718

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Description of the elements of service quality : Description of the elements of service quality. What are the dimensions of service quality? How do these dimensions affect a customer perception? How do the quality dimensions, as defined by David Garvin, relate to the dimensions of service quality?

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