Reference no: EM132926673

Description of Case and Identification of Major Issues

Boston Security Firm is an asset protection company in Boston that has been operating for over 25 years. Over the years, the company has set up over 22 branches across Massachusetts and has established itself as one of the best security companies in the state. The HR management have always been good at recruiting the best talents on the market but unfortunately, employee retention and low employee performance have been their major challenges.

Over the last 2 years, Boston Security recorded a high employee turnover rate. For example, Boston Security Firm lost three (3) senior security managers within 2 years. From investigation, 2 of the managers left the company for a position that paid more. Although Boston Securityoffers above average industry salaries for starters which attracts talents, their refusal to accept any employee salary raise bid, regardless of how small the bid was and the inability to provide a rational for denying a salary raise and incentives do not auger well for employees. Also, the other senior security manager left because the company culture was not inclusive, an issue talked about the most in the Boston head office. Also, aside from the first three months of training they give to employees before they assume their role, continuous training, coaching and mentoring were not good enough to ensure high performance.

Analyzing the sudden employee turnover rate and the low performance of the employees, the Director, Jeremy Green has become worried about the future of the firm. He seeks a course of action that can transcend the Boston Security Firm by improving employee morale, performance and retention.

Required:

Implementation Plan (if course of action is to retain, coach, etc. to improve performance)

Coaching, mentoring and training.

_Continuous evaluation.

_Retention plans including benefits and conducive work environment.