Describing the business representatives goals

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Reference no: EM133277689

Assignment:

Writing Conciseness

Read the following customer complaint. Write a paragraph describing the business representative's goals in responding to the complaint. Then play the role of the company representative and compose a business letter in response. Provide a solution, a reason for not complying with the complainer's request, or whatever you deem appropriate. You should use a clear, concise, business style and format your letter professionally.

Email Tarique

101 Main Street

Chicago, IL 60610

October 17, 2016

Computer Kingdom

Consumer Complaint Division

2594 Business Drive

Tallahassee, FL 32301

Dear Sir or Madam:

Re: Account #29375403

On April 15, I bought a store-brand laptop computer at your Michigan Avenue store. Unfortunately, the computer has not performed well because of hardware issues. I am disappointed because I need the machine to do my work, and have had to take it in for repairs twice in the short time I have owned it. This has cost me time as well as decreased my productivity. I don't trust the machine and am constantly worried about losing more data even though it has supposedly been repaired.

To resolve the problem, I would appreciate your exchanging this computer for a new one in good working order. Enclosed is a copy of my purchase receipt and the receipts for the two repairs.

I look forward to your reply and a resolution to my problem and will wait until August 30 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by email at: myfakemail.gmail.com.

Sincerely,

Reference no: EM133277689

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