Reference no: EM132229026

1. Rhoda is an executive assistant at a major medical center. Because she works directly with the head doctor, Rhoda feels that it is appropriate to council patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical center and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to council new patients. Marge's irritation with Rhoda can be explained by ________.

role expectation

social norms

role perception

role norms

performance norm

2. You are likely to select nominal group technique over brainstorming because ________.

nominal group technique involves a great deal of face-to-face interaction

research generally shows nominal groups outperform brainstorming groups

during brainstorming sessions, group members feel high pressure for conformity

brainstorming encourages severe criticism to all ideas

brainstorming decreases group cohesiveness

3. If you ever felt like speaking up in a meeting, a classroom, or an informal group but decided against it then the reason behind it could be ________.

self-concordance

positivity offset

groupthink

self-efficacy

groupshift

4. Which of the following terms best describes the acceptable standards of behavior that are shared by a group's members?

status

traditions

norms

role perception

rules

5. If creativity is important, then individual decision making tends to be more effective than group decision making.

True

False

6. Gender diversity can be a challenge to a group, but if inclusiveness is stressed, ________ and ________ are lowered.

discrimination; status

harassment; discrimination

dissatisfaction; harassment

status; group conflict

group conflict; dissatisfaction