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You have been hired by the Scarborough Pet Clinic to improve their booking process. At this time the process has some automation, but is very time consuming. The receptionist is very busy. The Pet Clinic has hired two additional staff to help. With three people involved there have been communication issues, and there have also been many mistakes.
You need to first understand the Current State - you need to analyze/model how things work today - before you can determine a solution. You went to the clinic for 2 days and observed, and made the following notes:
Kindly answer the following questions.
1) Write your functional and non-functional requirements.
At least 12 requirements-with a minimum of 5 non-functional requirements
They have to be:
2) Identify:
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