Reference no: EM133351073

Case Study: Upon graduation from Cornell University's Nolan School of Hotel Administration, you and three of your friends are contemplating starting a specialty food delivery service together. In the design phase, you get into a discussion about the structure and identity of your new company. Your friend Steven, who graduated with a concentration in Finance, asserts that leadership affects the company the most. Liza, who earned a Marketing concentration, believes that the company's employees and their personalities, individual levels of motivation, values, and skills will define the company most strongly. Jim (no concentration) insists that the most critical thing is to establish a strong, positive set of norms and culture. You listen carefully to everything your friends have to say, and consider all aspects of an organization.

Question: Please type a response to your three friends, making an argument for at least 2 of the described facets of organization behavior and interpersonal skills that shape a company's performance. Please consider not only their independent effects on an organization and its people, but also the way they influence each other. What practical considerations do they suggest?