Describe your company business products and the size

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Create a SLA in a format of your choice for a medium sized company you create. Describe your company’s business products and the size. Also, the capability of the IT department and where IT fits in the organization. Part of your SLA should Include support service requests types such as request for custom report, user Training, MACs (moves, adds and changes), new system, etc. Also, include two support functions for System availability and System On-line performance.

Reference no: EM132301686

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