Performance Evidence Evidence of the ability to: • develop and/or implement processes to manage ideas and information including: ? communicating information to support others to achieve work responsibilities ? facilitating employees' contributions to consultation on work issues ? providing feedback on the outcomes of consultations ? resolution of issues raised or referral to relevant personnel ? establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to ? provide leadership through own behaviour including: ? professional conduct that promotes trust with internal and external contacts ? adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment ? plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation ? develop and/or implement processes and systems to manage difficulties including: ? identifying and resolving conflicts and other difficulties according to organisational policies and procedures ? planning how to address difficulties

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”) Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s) In particular: - Use clear, non-discriminatory language - Avoid the use of jargon - Write clearly using plain English - Consider your target audience - Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor). All of your work must be original.

This assessment must be based on where you work (or have worked most recently). This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions: Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking. HINT: Use these questions as subheadings to create a business style report to answer your assessment Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.