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What do you think of the incident and the way the club handled it?
2. Do you think the club should have conducted a needs analysis before deciding on what they will do? What information would they have obtained if they had conducted a needs analysis?
3. Use the needs analysis process model (Figure 3.1) to better understand what happened at the club. Be sure to consider each step in the process. Describe what you would learn from organizational, task, and person analysis and what the outcomes would be.
4. What methods and sources would you use to conduct a needs analysis at the club? What methods and sources would you use for organizational, task, and person analysis and why?
5. Use the Mager and Pipe's flowchart in Figure 3.2 to determine some possible solutions to the problem. Do you think training is part of the solution? If so, who should be trained and what kind of training should they receive? Do you think that the club should provide all of its employees with sensitivity training? What other solutions might be necessary?
6. What do you think the club should do to prevent similar incidents from happening again? Explain your answer
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