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1. Discuss two issues (or challenges) in developing an HOQ "based on your experience" through the Assignment.
2. Describe why service visualization is important (or useful) in service operations management based on your experience through the Assignments 3 and 5.
3. Describe what "quality" is and what "quality management" is in your own words based on the course.
4. How would you measure the quality of a mobile application service? Answer this question based on the course material.
5. Describe what SPC is based on your experience through the Assignment 5.
6. Describe the sampling distribution and its importance in SPC.
7. What is the difference between the use of control charts and the use of process capability indices? Describe at least two differences.
8. Discuss the difference between ME and MSE for forecasting accuracy measurement.
9. Decribe the two important performance measures L and W in Queueing Theory. What kinds of information do we need to know to calculate L and W?
Discuss what approach you will be taking to monitor and evaluate your development plan. Include specific action steps and along with tools, forms, etc. that will support this process. For those of you who have not had experience working in a company ..
Suppose McDonald’s® was considering bringing a new kind of hamburger to its stores. What kind of research would it need to do in order to have some confidence that the new product would sell well, not just in the United States, but in its locations a..
An order to purchase goods can originate through all of the following except: In developing required competencies, leaders can select a “_____” or “_____” approach.
Draw a hypothetical process (time - function) map for producing a recently released (within the past two years) product manufactured by the company. As an operations manager, how will you use the value map? Be sure to include your process map within ..
Technical Analysis is used for evaluating the following EXCEPT
The grievance process-which typically is comprised of labor agreements negotiated by organized labor-has been severely criticized by many analysts for providing unwarranted protection for workers, and for making many types of workers virtually inc..
Marketing decision generally fall into four distinct categories (i.e. marketing mix or 4Ps). Explain the decisions in brief and provide example for each decision.
Poole Company applies manufacturing overhead (MOH) using a pre-determined overhead rate (POHR) based on machine hours (MHs) with the following information for the period: The activity for the period was significantly less than Poole's capacity of 275..
What are ethnocentric, geocentric, polycentric, and region centric polices and how is the impact on human resource different in each case? Siemens has announced job cuts of 4,500 employees today because a drop in industrial profits to 1.70 billion Eu..
Design FMEA has been applied to a new ignition switch for a company’s line of riding lawn mowers. It has been concluded that failure severity (S) is 4, probability of occurrence (O) is 6, probability of detection (D) is 8. What is the Risk Priority N..
At a border inspection station, vehicles arrive at the rate of 10 per hour in a Poisson distribution. For simplicity in this problem, assume that there is only one lane and one inspector, who can inspect vehicles at the rate of 16 per hour in an expo..
Draw the network diagram(AON Approach) - calculate the ES, EF, LS, LF, and Slack for each activity.
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