Describe voicemail system

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Reference no: EM132201397

Think of someone you know who has out- standing customer-friendly phone skills. Describe why you have this opinion of that person.

1. If you were hiring a receptionist, CSR, virtual assistant, or telemarketer, what essential phone service skills would you look for in your top candidates? List and describe.

2. Describe a voicemail system you have used that you consider being customer-friendly. Describe one that you consider not to be user-friendly.

3. Do you think Cloud applications, like Skype, Twitter, Facebook, and the like, will continue to increase in usage among customer service providers and their organizations? Discuss your reasons.

Reference no: EM132201397

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