Describe transaction processing systems

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Reference no: EM132994836

1. The main goals of systems are to increase the quality of customer service, reduce the amount of labor involved in serving customers, and learn as much as possible about the service preferences of individual customers.

A. customer relationship management

B. enterprise resource planning

C. expert

D. decision support

2. Describe transaction processing systems.

3. In a ____, a market rarely remains the domain of one organization for long; thus, competition ensues almost immediately.

a. planned economy

b. mixed society

c. free-enterprise society

d. command economy

4. List eight basic initiatives that companies can use to gain competitive advantage.

Reference no: EM132994836

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