Describe the type of interpersonal relationship

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Reference no: EM131196089

BUSINNESS COMMUNICATION ASSIGNMENT-

Question 1: With the aid of theory and practical examples explain why an understanding of cultural differences is important for business people today.

Question 2: A Conflict between 2 Co-workers Leads to an Absentee Employee

The Conflict:

An employee was absent from work for several weeks following an incident between her and other staff members. She shared an office, workstation, and a computer with another employee. On this occasion, an employee returned to the office to find her co-worker sitting at the computer with a group of his friends (coworkers) in the office. She asked him to give her access to the computer, but something in her to tone offended him and he responded in a way that offended her as well.

There were cultural and racial differences involved, and underlying disagreements about work ethics and competencies. In addition, the employee felt excluded and ostracized by her colleague and his group of friends in the workplace. There was an expectation that they work closely together to deliver a program jointly, but they were unable to do this and this was stressful for her. This led to her absenteeism.

The Mediation Process:

Two separate mediation sessions were held between the absentee employee and two of her colleagues. Issues were clarified and discussed on both sides.

The Outcome:

In the first mediation session an apology was offered, and the result was satisfactory to both parties. Although not all the issues were resolved in the 2nd mediation due to time restraints, it did lead to the employee's return to work.

Questions-

1. Describe the type of interpersonal relationship that existed between the employee and her coworkers. Give reasons for your answer.

2. In your opinion explain how the cultural and racial differences impacted on effective communication.

3. What solutions can you offer to improve intercultural communication in the office?

4. Identify the different types of conflict and explain in which category the above situation will fit. Give reasons for your answer.

REQUIREMENTS - In your answers focus on:

Font size: 12 New Roman Times
Spacing 1.5 line spacing
Present a Table of Contents
Use Harvard referencing, cite page numbers
Use a minimum of 5 RECENT TEXTBOOKS to prepare your assignment
If you are using information from the internet, ensure that you write in your OWN words and reference the site correctly
Be critical and support your discussions with practical examples and theory.
Write in complete sentences and use paragraphs. You may use headings and subheadings as required.

Reference no: EM131196089

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