Reference no: EM133171630

1. Describe the type of client contact. Was it in person or phone? How long was the contact? What was the service being sought by the client? Who was the customer service person doing the client contact? Describe the line of work or industry they are in.

2. Was there any evidence that the customer service person had prepared for the transaction? If so, what sort of evidence? If not, what sort of preparation should be undertaken?

3. Did you identify the listening skills of the customer service person? (Use specific methods outlined from your learning material e.g. reflective listening, paraphrasing etc.) Did they use